Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
7.6/10
Very good
Rooms
7.0
Location
7.3
Service
9.0
Dining
8.3
Guest reviews
7.6/10
based on 5 reviews
8.5
8.5/10 based on 924 reviews
Jim
United States,
March
2024
8.2/10
The hotel offers stunning ocean views, but it may require a fee for a room change and some updating. The room seemed a bit old and not as clean as expected. Service was exceptionally friendly and attentive, living up to the renowned Japanese customer service standards. The location, though beautiful on a hill towards the sea, might be a downside due to its distance from the main city. The dining experience exceeded expectations with fresh and diverse options. Facilities were satisfactory, offering essential services at good value.
Rooms
7.0
The room, with gorgeous ocean views, felt a bit old and not as clean as expected.
Service
9.0
The service was incredibly friendly and helpful, embodying Japanese hospitality.
Location
8.0
The hotel's hilltop location offers stunning views but is a bit secluded from the main city.
Dining
9.0
The dining experience was incredible with a wide selection of high-quality dishes.
Facilities
8.0
The facilities met basic needs at a good value for the services offered.
William
United States,
December
2023
7.6/10
I had a mixed experience at this hotel. While the room had a lovely view of the mountains and the sea, it felt slightly old and not as clean as I would have liked. The service was top-notch with helpful and friendly staff, but the location was a bit out of the way for walking to nearby amenities. The dining options were great for Japanese cuisine but lacked variety in Western choices.
Rooms
7.0
The room had a lovely view of the mountains and the sea, but it felt slightly old and not as clean as expected.
Service
9.0
The staff were always helpful and friendly, providing a great experience overall.
Location
6.0
The hotel's hillside location offered a breathtaking view of the seaside but was a bit inconvenient for walking to nearby conveniences.
Dining
8.0
The dining was excellent for Japanese cuisine but lacked variety in Western options.
Facilities
8.0
The hotel had good service and comfort for the price, with in-room dining available.
Charles
United States,
August
2023
8.0/10
I had a lovely stay at the hotel. The location was superb, with breathtaking views of the mountains and the sea, although the steep hill could be a challenge for some. The service was exceptional, with staff going above and beyond to make my stay enjoyable. Dining offered a great variety of dishes, although more Western options would have been appreciated.
Rooms
7.0
My double non-smoking room with a garden view was cozy and clean. However, there was a faint smell of smoke lingering, which was disappointing. A microwave in the room would have been convenient for snacking.
Service
9.0
The staff at the hotel were extraordinarily helpful and friendly. From offering freshly squeezed orange juice to assisting with tour planning, their hospitality made my stay truly memorable.
Location
8.0
The hotel sits atop the hills, offering stunning vistas of Shimoda's bays.
Dining
8.0
The dining experience was excellent, with a superb selection of dishes including fresh sushi, warm tofu, and a variety of breakfast items. The only downside was the limited Western options, more geared towards Japanese tastes.
Facilities
8.0
The hotel facilities were top-notch, offering everything from a lovely garden view to various dining options. The only downside was the absence of certain amenities typically found in similar establishments.